Refund policy
We regret to inform you that returns or exchanges cannot be accepted for reasons other than defective products. If there is any damage, please send us an image showing the condition via email within three days of receiving the product. We will provide instructions and support based on the situation. Please note that we cannot accept any returns after this period.
If a product is returned without prior notice, we will not be able to process any returns or exchanges, so please make sure to contact us in advance. You can always consult with us regarding maintenance or repairs.
*If you do not receive a reply within three business days, please contact us again.
Due to spam filters based on domain restrictions, emails may not be delivered correctly. Please make sure that you can receive emails from the following domain:
ennen.shanghai@gmail.com
Depending on your email service, email software, or antivirus software, emails may be recognized as spam and may not be delivered correctly.
(This is especially relevant for users of free email services like Hotmail.)
If this happens, please check your spam folder or adjust your service or software settings.
Procedure:
- Within three days of receiving the product, please send the following information by email:
- Your name
- Home address
- Email address
- Product name and number
- Description of the defect (please include photos if there is damage)
- Order number (listed in the order confirmation email)
- Once the email is confirmed, we will provide instructions for returning the product. *The return shipping cost will be covered by our shop.
- After receiving the returned product, we will guide you through the refund process.